get terrible service 遇到差服务

　　I never complain, even when I get terrible service. It's just too embarrassing.我从不投诉，就算遇到差服务我也不投诉。只是觉得太尴尬了。

　　be in a minority 属于少数人

　　Well, you might be in a minority now as it seems people are complaining more than we used to.

　　好吧，你可能属于少数人，因为人们似乎比过去投诉地多一些。

　　the service sector服务业

　　He says that public services, telecoms, transport and the service sector have most problems.

　　浩克觉得公共服务、电信、运输和服务业里问题最多。

　　be more likely to cause problems for customers 容易产生消费者问题

　　Well, some sectors, by their nature, are more complicated and more likely to cause problems for customers.

　　因为有些行业本身就比较复杂，所以很容易产生消费者问题。

　　modern methods 现代方法

　　take over 取代

　　make complaints 投诉

　　Giles Hawke goes on to talk about how people are actually making their complaints, but are modern methods taking over from the traditional letter or phone call?

　　吉尔斯·浩克接着谈到，人们如何投诉。不过，是不是人们用现代方法投诉比较多，传统的信件和电话投诉比较少。

　　be made byphone or by letter 通过电话和信件

　　an escalation /ˌeskəˈleɪʃn/ point投诉升级

　　We still see over 58% of complaints are made by phone or by letter so, you know, the more traditional methods of making a complaint are still dominant, but we are seeing social media rise, although it's still a very small part of how people complain and it tends to be used as an escalation point if people aren't getting what they want dealt with in the first instance.

　　目前，58%的消费者通过电话和信件投诉，所以，传统的投诉方式依旧占主导地位。虽然目前只有一小部分顾客通过社交媒体投诉，不过我们可以看到社交媒体的崛起。不过当顾客不满意的地方没有及时得到解决的时候，人们会使用社交媒体，使投诉升级。

　　be dominant 占主导地位

　　He says that phoning or writing a letter are still dominant.

　　浩克提到，电话和写信投诉占主导地位（dominant）。

　　the main, most used methods 使用最多、最主要的投诉方式

　　This means they are still the main, most used methods for making a complaint.

　　意味着电话和信件仍然是顾客使用最多、最主要的投诉方式。

　　turn to social media用社交媒体投诉

　　Where people are turning to social media is if their complaint is not dealt with.

　　当消费者投诉没有得到解决时，他们就会用社交媒体投诉。

　　take it to a higher level 投诉的强度更大

　　When you escalate a complaint, you take it to a higher level.

　　当你进一步投诉时，意味着投诉的强度更大。